Refund policy
At HABIBI SOUQ, we are committed to delivering high-quality products. Please read our policy carefully before placing your order.
⏰ 7-Day Reporting Window
If you experience any issue with your order — damaged, defective, or incorrect item — you must contact us within 7 days of receiving your product.
⚠️ After 7 days, no return, replacement, or issue resolution request will be accepted under any circumstances.
🔄 Replacement Policy (No Cash Refunds)
We do not offer cash refunds. If your item qualifies, we will provide a replacement of the same product at no additional cost. Replacements are only approved for:
- Items that arrived damaged
- Items that are defective (not functioning as described)
- Wrong item received
📸 Proof Required
You must provide clear photo or video evidence of the issue within the 7-day window, along with your order number and a photo of the original packaging.
✅ Conditions for Replacement
- Issue reported within 7 days of delivery
- Product is unused and in original condition
- Product is in original packaging
- Clear photo or video proof provided
❌ What Is NOT Covered
- Issues reported after 7 days of delivery
- Used, worn, or altered products
- Damage caused by misuse or accidents
- Change of mind or personal preference
- Missing or damaged original packaging
📞 How to Request a Replacement
- Contact us via WhatsApp or email within 7 days
- Provide your order number and description of the issue
- Send clear photo or video proof
- Our team will review within 1–2 business days
- If approved, replacement ships within 2–3 business days
By placing an order with HABIBI SOUQ, you agree to the terms of this Return & Refund Policy.